I've been backing and forthing with the technicians over on the Adobe forum for a week now trying to resolve something. I have a subscription to Photoshop CC, but somewhere along the line, the Creative Cloud desktop app went missing on me (I'll admit I might have deleted it, probably thinking it was superfluous at the time). As a result, I can't update my version of Photoshop, at least without re-installing the CC desktop app.
Here's the problem: it won't install.
I've tried every trick the Adobe folks have suggested, up to and including creating a new administrative account and downloading it through that. Same thing happens each time: I can download the token installer and run it, but when that program tries to download the full CC desktop app, the progress bar gets about half-way across and then, BOOP! it's gone.
Has anything similar happened to anyone else here? If so, were you able to resolve it at all?
For reference, I'm on a mid-2009 Macbook Pro running OS/X 10.9.5.